Are you receiving the highest level of care?

Many of you will have taken out separate boiler cover with British Gas on your rental properties in the firm belief that should there ever be an issue, your tenant will receive the highest level of care.

Sadly, we are finding more and more that the wait times for an engineer visit are becoming unacceptable and neither you or your tenant are getting the service or value that you are paying for.

Whilst British Gas do try to prioritise customers where there are either very elderly, very young, the sick or a disabled person in the property we have had a couple of occasions recently where the wait for the initial visit was in excess of 1 week.

This does not go down well with the tenants, understandably so where they have no access to heating and in some cases hot water as well.

What are your other options?

Now, whilst we can have an engineer of our own on-site the same day in the majority of cases and certainly within 24 hours of the call, we have found that for those landlords who would rather pay a monthly sum for cover, it is far better to speak to the boiler manufacturer and opt for one of their insurance plans. They normally have several payment options and levels of cover and work very well.

If this is something you would be interested in doing and are unsure of the make and model of the boiler in the property, just let us know and we will get you the details of the boiler and find the best contact number for you to speak to them.